Frequently Asked Questions

  • WILL OUR RENTAL PRODUCTS BE PLACED IN OUR BOOTH OR DO WE NEED TO PICK THEM UP?
    ALL RENTAL PRODUCTS ARE PLACED IN THE BOOTH BY ONE OF OUR D&B TEAM MEMBERS.
  • DO I NEED TO RETURN OUR RENTAL PRODUCTS TO YOU?
    ALL RENTAL PRODUCTS IS TO BE LEFT ASSEMBLED IN YOUR BOOTH. A D&B TEAM MEMBER WILL COME BY TO COLLECT PRODUCTS. THERE IS A $50 ASSEMBLY FEE FOR EACH UNASSEMBLED MANNEQUIN LEFT IN YOUR BOOTH PRIOR TO OUR PICK UP FROM YOUR BOOTH.
  • ARE THERE ANY FEES FOR DELIVERY AND PICK UP?
    DELIVERY AND PICK UP FEES ARE INCLUDED.
  • CAN I RESERVE A STEAMER BEFORE THE SHOW STARTS?
    ALL STEAMER RENTALS ARE “ON SITE” ONLY AND CAN BE RENTED BY VISITING D&B CUSTOMER SERVICE DESK LOCATED IN EXHIBITOR SERVICE AREA.
  • CAN I ORDER AT THE SHOW?
    YOU ARE ABLE TO PLACE AN ORDER AT THE SHOW. THERE IS AN ADDITIONAL 10% FEE FOR ALL ONSITE ORDERS.
  • CAN I PAY FOR MY RENTAL WITH CASH OR CHECKS?
    NO CASH OR CHECKS ARE ACCEPTED FOR RENTALS. ONLY CREDIT CARDS OR ACH TRANSFERS.
  • I DON’T WANT TO EMAIL OR SEND MY CREDIT CARD NUMBER, HOW CAN I PAY FOR MY ORDER?
    WE CAN CREATE AN INVOICE AND EMAIL IT TO YOU WITH A SECURE LINK TO PAY ONLINE.
  • HOW CAN I PLACE AN ORDER?
    YOU CAN PLACE YOUR ORDERS BY VISITING OUR WEBSITE www.dbrentaldisplays.com. YOU CAN EMAIL US AND REQUEST AN ORDER FORM, WHICH YOU WILL NEED TO FILL OUT AND EMAIL BACK TO US. THERE IS AN ASSESSED CHARGE OF $35 FOR ALL ORDERS TAKEN OVER THE PHONE.
  • THE PRODUCTS I WOULD LIKE TO ORDER THROUGH YOUR WEBSITE DOES NOT SHOW UP WHEN I SELECT MY SHOW, CAN I STILL ORDER IT?
    THAT CAN BE FOR TWO REASONS. THE PRODUCTS YOU SELECTED IS NOT APPROVED BY SHOW MANAGEMENT FOR THAT SHOW OR WE ARE OUT OF STOCK AT THAT TIME.
  • WHAT DO I DO IF I HAVE A PROBLEM WITH MY ORDER ON SHOW SITE?
    YOU CAN VISIT D&B CUSTOMER SERVICE DESK LOCATED AT EXHIBITOR SERVICES AREA OR YOU CAN CALL (702) 987-5965 AND ONE OF OUR D&B TEAM MEMBERS WILL GLADLY HELP YOU.
  • IS THE RENTAL PER DAY OR FOR THE DURATION OF THE SHOW?
    ALL RENTAL PRODUCTS ARE FOR THE DURATION OF THE SHOW. (EXCEPT STEAMERS)
  • WHAT IS YOUR CANCELLATION POLICY?
    CANCELLATIONS/RETURNS/CHANGES TO ORDER: ANY CHARGES ASSOCIATED WITH ANY CHANGES OR CANCELLATIONS WITHIN 72 HOURS OF DELIVERY DATE WILL NOT BE REFUNDED OR CREDITED. FOR ANY CHANGES OR CANCELLATIONS PRIOR TO THAT TIME, A CREDIT WITH D&B RENTAL DISPLAYS LLC. LESS 20% ADMINISTRATIVE FEE WILL BE APPLIED TO YOUR NEXT ORDER. CREDIT MUST BE APPLIED WITHIN 12 MONTHS.
  • CAN I EXPECT MY RENTAL PRODUCTS TO BE IN MY BOOTH WHEN I ARRIVE?
    AS THE “OFFICIAL VENDOR” D&B IS ALLOWED TO ARRIVE 1 DAY PRIOR TO EXHIBITOR’S MOVE IN DATE. WHEN THIS OCCURS WE STRIVE ON HAVING ALL OF OUR PRODUCTS DELIVERED ON THAT SAME DAY. HOWEVER, WITH THE EXCEPTION OF US NOT BEING ALLOWED IN A DAY BEFORE EXHIBITOR’S MOVE IN, WE MAKE IT OUR MISSION TO GET ALL PRODUCTS DELIVERED BY THE END OF EXHIBITOR MOVE IN DAY. OUR GOAL IS TO ALWAYS HAVE YOUR PRODUCTS READY IN YOUR BOOTH PRIOR TO SHOW DATE.
  • DO YOU OFFER ANY DISCOUNTS?
    WE OFFER A 10% DISCOUNT ON PAID ORDERS MADE 4 WEEKS IN ADVANCE FROM SHOW START DATE. FOR ALL THE SHOWS LISTED ON OUR WEBSITE.
  • I DON’T HAVE A BOOTH NUMBER YET, CAN I STILL ORDER?
    YES YOU ARE ABLE TO ORDER WITHOUT A BOOTH NUMBER.
  • I AM PLACING MY ORDER ON YOUR WEBSITE BUT I DON’T SEE THE 10% DISCOUNT BEING APPLIED UPON CHECK OUT. HOW DO I GET THE 10% DISCOUNT?
    OUR DISCOUNT IS FOR ALL ORDERS BEING PLACED 4 WEEKS PRIOR TO SHOW START DATE. OUR DISCOUNT IS APPLIED MANUALLY ONCE WE PROCESS YOUR ORDER. IT WILL NOT SHOW ON OUR CHECK OUT PAGE. HOWEVER, ONCE WE PROCESS YOUR ORDER, YOU WILL RECEIVE A COPY OF YOUR PAID INVOICE WHERE THE 10% DISCOUNT WILL SHOW.